Shipping & Delivery

Delivery Times and Information
PLEASE NOTE: The dates shown are advisory based on delivery aims and are NOT guaranteed. Transit times do not include customs clearance times. Locati...
Tue, 15 Oct, 2019 at 11:39 AM
Where is my order shipped from?
All orders placed through our website ( are dispatched from the UK.
Tue, 15 Oct, 2019 at 1:24 PM
Do you deliver to my country?
We ship worldwide to over 170 countries - below is a full list. Is your country missing? Email us ABCDEFGAfghanistanBahrainCambodiaDenmarkEcuadorFalklan...
Tue, 15 Oct, 2019 at 1:07 PM
Where is my tracking number?
If you have paid for Tracked Priority Post or DHL Express you can find a tracking link and number in your shipping confirmation email.  Not got your ema...
Tue, 15 Oct, 2019 at 1:30 PM
How do I upgrade my shipping?
If you have already placed your order and would like to upgrade your shipping to a Tracked Priority or DHL Express service, please contact us. Please no...
Tue, 15 Oct, 2019 at 1:33 PM
Customs & Import Fees
As all orders are currently shipped from the UK, you may be subject to additional import fees upon delivery. Customs fees will be charged upon the shipment ...
Tue, 15 Oct, 2019 at 2:51 PM
When will you dispatch my order?
All orders that are placed with us before 12am midnight (GMT), through, will be shipped the next available business day. (Our busines...
Tue, 15 Oct, 2019 at 2:58 PM
Where is my order? It hasn't arrived.
We recommend that you check our estimated delivery times which you can find here. If your order is outside of the delivery times please refer to the proces...
Tue, 15 Oct, 2019 at 3:16 PM
Non-Delivery Claim
We know it can be frustrating having to wait for a delivery when you're filled with excitement to receive your Flare products. Sometimes events bey...
Wed, 2 Oct, 2019 at 5:29 PM