Shipping & Delivery

Delivery Times and Information
PLEASE NOTE: The dates shown are advisory based on delivery aims and are NOT guaranteed.  Transit times do not include customs clearance times. Loca...
Tue, 12 Jan, 2021 at 11:34 AM
Track my order
We recommend downloading the Shop Track App to follow updates for your order. You can download the app here: Android Play Store - Apple App Store UK an...
Mon, 2 Nov, 2020 at 3:50 PM
Make changes to my delivery
All orders placed before 2pm (UK) will be dispatched the same business day. As such it may not be possible to make any changes to your order. Please con...
Fri, 30 Oct, 2020 at 4:05 PM
Do you deliver to my country?
We ship worldwide to over 170 countries - below is a full list. Is your country missing? Contact us here. A B C D E F G Afghanistan Bahrain Ca...
Fri, 30 Oct, 2020 at 4:46 PM
Where is my order shipped from?
All orders placed through our website ( are dispatched from the UK.
Thu, 8 Oct, 2020 at 3:45 PM
Customs & Import Fees
As all orders are currently shipped from the UK, you may be subject to additional import fees upon delivery. Customs fees will be charged upon the shipment ...
Tue, 15 Oct, 2019 at 2:51 PM
Has my order been shipped?
All orders that are placed with us before 2pm (UK), through, will be shipped the same business day. You will receive a confirmation e...
Fri, 30 Oct, 2020 at 4:10 PM
Shipping Exceptions
The Long Live Ears Collection box is not eligible for free shipping outside the UK; due to its weight and size. A shipping fee will be shown at checkout bas...
Fri, 11 Dec, 2020 at 4:37 PM
Will I Get Free Shipping?
All orders with a value of £29 or more will be offered FREE Tracked Priority Post (Exceptions Apply). UK orders will also be offered Free Royal Mail 2nd Cl...
Thu, 15 Oct, 2020 at 9:44 AM