We recommend downloading the Shop Track App to follow updates for your order. You can download the app here:
UK and Express Courier delivery services should begin to show updates almost immediately pending dispatch. Please continue to use the relevant website (Royal Mail, DPD or DHL) to track your shipment all the way to your door.
International tracking numbers should begin receiving updates within 2 business days from dispatch. We do request that you allow up to 5 business days for your first tracking update; to account for any unforeseen delays. Tracked Post deliveries will be delivered by your local postal service.
Your shipping confirmation email will include your tracking number; if you are unable to find your shipping confirmation email- please do check your spam/promotions folder. We also find that the following website is a very reliable alternative, should you have any problems: https://www.17track.net/en
1) Copy and paste your tracking number into the central box and then click the orange TRACK button.
2) Please then click the middle carrier option and it will take you to the final page.
3) You should then be shown a comprehensive record of all the updates provided for your tracking number.
Please note that for a very small amount of countries, tracking updates will not be available and an update will only be provided when the item has been delivered. Please see a list of these countries here: Exception Countries.
Other frequently asked Shipping and Delivery questions
You can contact us here if you need more information