We know it can be frustrating having to wait for a delivery when you're filled with excitement to receive your Flare products.

Sometimes events beyond our control such as postal strikes, weather, delays at customs, and other events can cause shipping to be slower than estimated.

This is why we kindly ask customers to allow 20 working days before contacting us to make a non-delivery claim.

If it has been more than 20 working days since your order was dispatched please contact our support team here and we will do our best to resolve this issue for you.