We Understand that on some occasions products might not be right for everyone - this is why we offer a 100-day money-back guarantee. However, if you do have any problems we recommend getting in touch with our team first as they will do their best to help with any problems you're having - Contact Us Here.
Step 1: Securely pack the products
- Make sure you have packaged all the products securely that you are returning for a refund or repair
Step 2: Customer identifiable information
- Ensure that you put your order number and name on the address label. If you are returning a set of earphones to be repaired- please do also write your Repair Reference Number on the outside of the package.
Step 3: Return the goods (We strongly recommend using a tracked service)
- Send the items back to:
Flare Audio (Returns)
Unit 11 Chartwell Business Centre
42 Chartwell Road
- INTERNATIONAL RETURNS- If you are sending a package back from outside the UK, you will need to fill in a customs declaration form (sometimes referred to as a CN22 or International Returns Document). This will be available from your local Post Office or postal service provider.
- INTERNATIONAL RETURNS- As you are sending goods back to us we ask you to fill in the description as "RETURNED GOODS - RELIEF CLAIMED" and write the items down as ZERO value or a value of 1. This is completely legal and will avoid import duties. If you fill in the declaration form incorrectly and we are requested to pay a charge, we will refuse your returned items. This may result in additional charges for you. It is therefore important you follow these instructions carefully.
As soon as we receive the items back at our unit, we will process the refund or repair. For refunds- you will receive a confirmation email once this has been processed and the funds should appear back in your account within 10 business days after this date. For repairs- we will contact you once your item has been shipped and provide you with a new tracking number.
Please do ensure that you also read and understand our Returns and Refunds Policy before shipping items back to us.