Returning items for a refund

We recommend that you check your order is still within our 100-day money-back guarantee period.

We understand that on some occasions products might not be right for everyone - this is why we offer a 100-day money-back guarantee. However, if you do have any problems we recommend getting in touch with our team first as they will do their best to help with any problems you're having - Contact Us Here.

Step 1: Securely pack the products

  • Make sure you have packaged all the products securely that you are returning for a refund.

Step 2: Customer identifiable information 

  • Ensure that you put your order number and name on the address label and that your invoice is in the package.

Step 3: Return the goods

  • Send the items back to:

    Flare Audio (Returns)
    Unit 11 Chartwell Business Centre
    42 Chartwell Road
    BN15 8FB
    United Kingdom

    As soon as we receive the items back at our unit, we will process the refund. You will receive a confirmation email once this has been processed and the funds should appear back in your account within 10 business days after this date.

    We strongly recommend using a tracked service.