We recommend that you check our estimated delivery times which you can find here. If your order is outside of the delivery times please refer to the process below.


DHL Express

Contact our team and we'll resolve the issue as soon as possible.


IMPORTANT: Please ensure you have checked your tracking information to ensure that there are no requests from DHL that are outstanding (i.e. customs duties; address information; ID). This may be the cause of the delay.


Free Standard & Tracked Priority

If it has been more than 20 working days since your order was dispatched please contact our support team and we will do our best to resolve this issue for you.


Sometimes events outside of our control can cause delays to your delivery. Find out more here.