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Knowledge base
General
Shipping & Delivery
9
Delivery Times and Information
Track my order
Make changes to my delivery
Do you deliver to my country?
Where is my order shipped from?
See all 9 articles
Returns & Refunds
2
How do I return a product for a refund or repair?
Flare Audio Returns & Refund Policy
Warranty
1
What is a Valid Proof of Purchase?
Prices, Billing & Promotions
2
Payment Methods
Sales/ Promotions & Discounts
Contact Info
2
Contact Info
Adding us to your safe sender list
Hearing
Calmer®
15
What is the difference between Calmer® and Calmer® Night?
What is the difference between Calmer® and Calmer® Mini?
Getting the most out of Calmer®
Will Calmer® help with tinnitus?
Calmer® Fitting Guide
See all 15 articles
earHD®
7
Fitting Guide- earHD®
How does earHD® work?
Is earHD® a hearing aid?
Where can I use earHD®?
When won't earHD® work?
See all 7 articles
Earplugs
Isolate®2
7
Attenuation Data- Isolate®2
How long do the Isolate®2 Earfoams® last?
Will Isolate®2 block all sounds?
Cleaning & Maintenance- Isolate®2
Certification- Isolate®2
See all 7 articles
Isolate® & Isolate® MiNi
13
Attenuation data for Isolate® earplugs
How long do Isolate® Earfoams® last?
I want complete silence, will Isolate® block ALL sounds?
How does Isolate® work?
How do I know which foam size fits my ears?
See all 13 articles
Sleeep® & Sleeep® Pro
12
How much sound does Sleeep® reduce?
What is the difference between Sleeep® and Isolate®?
How long do Sleeep® Earfoams® last?
What is Sleeep®?
Is Sleeep® just used for sleeping?
See all 12 articles
Sleeeps®
6
How much sound will Sleeeps® reduce?
How long do Sleeeps® last?
What makes Sleeeps® different from other Flare earplugs?
Will Sleeeps® block out all noises?
Cleaning & Maintenance- Sleeeps®
See all 6 articles
earSHADE®
6
Is earSHADE® an ear protector?
What is earSHADE® made from?
Where can I use earSHADE®?
How much sound do earSHADE® block?
How do you clean earSHADE®?
See all 6 articles
Earphones
Flares® PRO
9
What is the warranty for the Flares® PRO?
How do I clean my Flares® PRO?
No or intermittent sound on one or both sides
Poor or low bass
I think my Flares® PRO is faulty.
See all 9 articles
Flares® JET
10
What are the differences between JET 1, JET 2, and JET 3?
What is Jet technology?
How do I know which channel is left and which channel is right?
Are Flares® JET suitable as IEMs?
I need new Earfoams® / Are there any other Earfoams® compatible with the Flares® JET?
See all 10 articles
Loyalty Program
General
4
How can I earn points?
Is there a maximum number of points I can earn?
How can I view my points?
How can I see my rewards earned and redeemed?