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Returns & Refunds
How do I return a product?
Do you have a money back guarantee?
Will I get a full refund?
When will you process my refund?
Prices & Billing
Shipping & Delivery
Delivery Times and Information
Do you deliver to my country?
When will you dispatch my order?
Where is my tracking number?
Where is my order shipped from?
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I want to change my order
You sent me the wrong item(s)
Flare® PRO 2HD
Is the Flare® PRO 2HD wireless?
What are the Bluetooth specs used with the PRO 2 HD Bluetooth module?
What makes Flares® PRO better than other earphones?
What is the difference between PRO 1 and PRO 2?
What is Dual Jet technology?
What is Anti-Resonance technology?
What is Acoustic Lens technology?
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What are the differences between JET 1, JET 2, and JET 3?
What is Jet technology?
Are Flares® JET suitable as IEMs?
What is the warranty for Flares® JET?
My Flares® JET is out of warranty. Can it be repaired?
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What makes Flares® GOLD different to the other Flares® earphones?
Sleeep® & Sleeep® Pro
What is Sleeep®?
Is Sleeep® just used for sleeping?
How much sound does Sleeep® reduce?
Will Sleeep® and Sleeep® PRO block out all noises?
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Isolate® & Isolate® MiNi
How does Isolate® work?
Attenuation data for Isolate® earplugs
I want complete silence, will Isolate® block ALL sounds?
How do I know which foam size fits my ears?
How long do Isolate® Earfoams® last?
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No or intermittent sound on one or both sides
Wireless DAC not charging
Wireless DAC not switching on
Poor or low bass
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