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Returns & Refunds
How do I return a product?
Do you have a money back guarantee?
Will I get a full refund?
When will you process my refund?
Prices & Billing
Shipping & Delivery
Delivery Times and Information
Do you deliver to my country?
When will you dispatch my order?
Where is my tracking number?
Where is my order shipped from?
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I want to change my order
You sent me the wrong item(s)
What is earSHADE® made from?
How do you clean earSHADE®?
Where can I use earSHADE®?
Is earSHADE® an ear protector?
Do earSHADE® have replaceable tips like Isolate® and Sleeep®?
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Sleeep® & Sleeep® Pro
What is Sleeep®?
Is Sleeep® just used for sleeping?
How much sound does Sleeep® reduce?
Will Sleeep® and Sleeep® PRO block out all noises?
See all 12 articles
What is Sleeep® Flex?
What is the difference between Sleeep® Flex and the other Sleeep® models?
How much sound will Sleeep® Flex reduce?
Will I be able to hear Alarms, Intruders, Children Crying etc.?
How do I know which size Earfoams® fits my ears?
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Isolate® & Isolate® MiNi
How does Isolate® work?
Attenuation data for Isolate® earplugs
I want complete silence, will Isolate® block ALL sounds?
How do I know which foam size fits my ears?
How long do Isolate® Earfoams® last?
See all 13 articles
Flare® PRO 2HD
Is the Flare® PRO 2HD wireless?
What are the Bluetooth specs used with the PRO 2 HD Bluetooth module?
What makes Flares® PRO better than other earphones?
What is the difference between PRO 1 and PRO 2?
What is Dual Jet technology?
What is Anti-Resonance technology?
What is Acoustic Lens technology?
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What are the differences between JET 1, JET 2, and JET 3?
What is Jet technology?
Are Flares® JET suitable as IEMs?
What is the warranty for Flares® JET?
My Flares® JET is out of warranty. Can it be repaired?
See all 10 articles
No or intermittent sound on one or both sides
Wireless DAC not charging
Wireless DAC not switching on
Poor or low bass
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