Support

Business Hours & Updates 1

• Business Hours

Returns & Refunds 4

• How do I return a product?
• Do you have a money back guarantee?
• Will I get a full refund?
• When will you process my refund?

Prices & Billing 1

• Payment Methods

Shipping & Delivery 8

• Delivery Times and Information
• Do you deliver to my country?
• When will you dispatch my order?
• Where is my tracking number?
• Where is my order shipped from?

See all 8 articles

Orders 2

• I want to change my order
• You sent me the wrong item(s)

Flare® PRO 2HD 4

• Technical Specifications
• Is the Flare® PRO 2HD wireless?
• What are the Bluetooth specs used with the PRO 2 HD Bluetooth module?
• Why Rhodium?

Flares® PRO 11

• What makes Flares® PRO better than other earphones?
• What is the difference between PRO 1 and PRO 2?
• What is Dual Jet technology?
• What is Anti-Resonance technology?
• What is Acoustic Lens technology?

See all 11 articles

Flares® JET 10

• What are the differences between JET 1, JET 2, and JET 3?
• What is Jet technology?
• Are Flares® JET suitable as IEMs?
• What is the warranty for Flares® JET?
• My Flares® JET is out of warranty. Can it be repaired?

See all 10 articles

Flares GOLD 1

• What makes Flares® GOLD different to the other Flares® earphones?

Sleeep® & Sleeep® Pro 12

• What is Sleeep®?
• Customer Reviews
• Is Sleeep® just used for sleeping?
• How much sound does Sleeep® reduce?
• Will Sleeep® and Sleeep® PRO block out all noises?

See all 12 articles

Sleeep® Flex 8

• What is Sleeep® Flex?
• What is the difference between Sleeep® Flex and the other Sleeep® models?
• How much sound will Sleeep® Flex reduce?
• Will I be able to hear Alarms, Intruders, Children Crying etc.?
• How do I know which size Earfoams® fits my ears?

See all 8 articles

Isolate® & Isolate® MiNi 13

• How does Isolate® work?
• Attenuation data for Isolate® earplugs
• I want complete silence, will Isolate® block ALL sounds?
• How do I know which foam size fits my ears?
• How long do Isolate® Earfoams® last?

See all 13 articles

Earfoams® 0

Shipping Links 0

Flares® PRO 4

• No or intermittent sound on one or both sides
• Wireless DAC not charging
• Wireless DAC not switching on
• Poor or low bass